The rules for using leadsace.io. Client work runs on a separate signed agreement, not on this page.
LeadsACE is an independent growth agency based in Toronto, Ontario, Canada, working with HealthTech and MedTech companies and with clinics and specialty practices. In these terms, "we" and "us" mean LeadsACE, and "you" means anyone using this website.
We are an independent firm and a go-to-market partner to BitLab. Where the site links to BitLab or any other company, that company runs its own business under its own terms.
Using leadsace.io means you accept these terms. If you do not accept them, please do not use the site. If you are using it for an employer or client, you confirm you are authorised to accept on their behalf.
This website is marketing and educational material. It describes what we do, shows work we have done, and publishes guides on healthcare go-to-market and patient acquisition.
Nothing on this site is an offer capable of being accepted, and browsing it, downloading something, or booking a call creates no contract between us and no obligation on either side. If we work together, that work is governed by a separate written agreement signed by both of us, which sets out scope, fees, term and everything else. Where these website terms and a signed client agreement differ, the signed agreement controls.
A booked growth audit is a conversation. It is free, it carries no obligation, and it does not commit either of us to anything further.
Read this section carefully, because it is the one people skip.
The case studies, figures and outcomes shown on this site describe specific past engagements with specific companies at a specific time. They are what happened for those clients. They are not a prediction, a projection, or a promise of what will happen for you, and you should not treat them as one.
Marketing and sales outcomes depend on things largely outside our control: your product and whether the market wants it, your pricing, your capacity to take calls and close deals, your budget, your team, your competitors, regulatory conditions, and timing. Two companies running the same playbook routinely get different results.
Any performance commitment we ever make lives in a signed agreement, in writing, with its conditions stated. It does not live on a web page.
We publish guides on subjects that sit close to regulated territory, including HIPAA-compliant marketing, healthcare procurement, pilot agreements and cold-email compliance. That content is general commentary written by marketers and operators, based on our experience and on public sources current at the time of writing.
It is not legal, regulatory, compliance, medical, clinical, tax, accounting or investment advice, and reading it creates no professional relationship of any kind. Laws change, regulators reinterpret them, and your situation has facts we know nothing about. Before you act on anything you read here, get advice from a qualified professional licensed in your jurisdiction. If you act on our content without doing that, you do so at your own risk.
Do not send us confidential information, trade secrets, or protected health information through this website or by ordinary email before we have an agreement in place covering it. Anything you send us unsolicited through the site is treated as non-confidential, and we take on no obligation of confidentiality or non-use for it.
Patient data has its own rule, set out in our Privacy Policy: do not send it. If an engagement requires us to handle protected health information, we sign a business associate agreement first.
The text, design, graphics, logos, case studies and guides on this site belong to LeadsACE or our licensors, and are protected by copyright and trade-mark law. The LeadsACE name and logo are ours.
Send us any idea or suggestion and we may use it freely, with no obligation to you and no compensation.
Do not use this site to break the law, to interfere with its operation or security, to probe or test its defences without our written permission, to introduce malicious code, to harvest contact details for unsolicited messaging, or to misrepresent who you are. We may block access, without notice, to anyone doing these things.
We link to third-party sites and services, including our scheduling provider and our partner BitLab. We do not control them, we are not responsible for their content, security or privacy practices, and a link is not an endorsement. When you follow a link, that site's terms and privacy policy apply, not ours.
We do our best to keep the site up, but we make no promise about uptime. We may change, suspend or discontinue any part of it at any time, and we may update or remove content, including case studies and guides, without notice. We are not liable to you if the site is unavailable or if something you relied on has changed.
The site and everything on it is provided "as is" and "as available", without warranty of any kind. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.
We do not warrant that the site will be uninterrupted, secure or error-free, that defects will be corrected, or that the content is accurate, complete or current. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.
To the fullest extent permitted by law, LeadsACE and its people will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost pipeline, lost data, lost business opportunity or reputational harm, arising out of or connected with your use of this site or your reliance on anything published here. This applies whether the claim is in contract, tort, negligence, strict liability or any other theory, and even if we were told such damages were possible.
Our total aggregate liability for all claims relating to this website will not exceed one hundred Canadian dollars (CAD $100), which reflects that access to the site is free.
Liability arising from a signed client engagement is governed by that agreement, not this page. Nothing here excludes liability that cannot be excluded by law, including liability for fraud or for death or personal injury caused by negligence.
You agree to indemnify and hold harmless LeadsACE and its people from any claim, loss, liability or expense, including reasonable legal fees, arising from your use of the site, your breach of these terms, your infringement of anyone's rights, or your reliance on our content without professional advice. We may take over the defence of any such claim at our own expense, and you agree to cooperate.
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-laws rules. The courts of Ontario have exclusive jurisdiction, and you consent to venue there. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
If you have a problem with us, email hello@leadsace.io first and give us thirty days to sort it out. Most things get resolved this way, and neither of us wants lawyers involved over something a conversation would fix.
If that fails, either of us may take the dispute to the courts of Ontario. Any claim must be brought within one year of when it arose, or it is permanently barred. Each of us brings claims individually, not as a class representative or in a representative capacity.
We may update these terms, and the date at the top of the page shows when we last did. Continuing to use the site after a change means you accept the revised terms. If a change is material, we will make that clear rather than editing quietly.
LeadsACE, Toronto, Ontario, Canada.
Email hello@leadsace.io with any question about these terms.
See also our Privacy Policy.